Refund Policy
Last updated:
This Refund Policy applies to all purchases of Agile Cashflow (the “Service”), provided by AgileVision Sp. z o.o. (“we”, “us”). It should be read together with our Terms of Service and Privacy Policy.
Who processes your payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payments, invoices, and refunds for every purchase of the Service.
14-day money-back guarantee
If you are not satisfied with the Service for any reason, you can request a refund within 14 days of the date you were charged. You don’t need to give a reason.
Plans and seat or storage add-ons: full refund. We refund the full amount, including any taxes charged on it, for:
- your first payment for a Pro plan, monthly or annual;
- every renewal payment, monthly or annual;
- additional editors and additional storage.
This includes the data capture allowance that comes with your plan. Using the Service during the 14 days doesn’t reduce the refund.
Data capture packs: refund of the unused portion. Data capture packs are prepaid credits for processing documents. Within 14 days of buying a pack, we refund the unused documents in that pack in proportion to its price, including the taxes charged on that portion. For example, if you bought a 50-document pack and processed 10 documents, we refund 40/50 of the price. Documents already processed aren’t refundable, because that work has already been delivered. If you haven’t used the pack at all, you get the full amount back.
How to request a refund
- Go to paddle.net and look up your order using the email address you used at checkout, or
- Reply to the receipt email you received from Paddle, or
- Email us at support@agilecashflow.com and we’ll arrange the refund with Paddle for you.
Refunds are returned to the original payment method. Depending on your bank or card provider, the money usually appears within 5–10 business days after Paddle processes the refund.
What happens after a refund
When a subscription payment is refunded, that subscription is cancelled and your workspace moves to the Free plan. Your data stays in your workspace. Anything above the Free plan limits becomes read-only until you upgrade again or remove it, and you can export your data at any time.
When an editor or storage add-on is refunded, it’s removed from your workspace. When a data capture pack is refunded, its remaining unused documents are removed; data already extracted from processed documents stays in your workspace.
Cancelling without a refund
You can cancel your subscription at any time from your billing settings in the Service, through paddle.net, or by emailing support@agilecashflow.com. If you cancel without requesting a refund, you keep access to paid features until the end of the billing period you’ve already paid for, and your workspace then moves to the Free plan.
Your statutory rights
This policy doesn’t limit any rights you have under applicable consumer protection law. The Paddle Checkout Buyer Terms also apply to your purchase.
Contact
AgileVision Sp. z o.o.
Dolnych Mlynow 3/1, 31-124 Krakow, Poland
KRS 0000605639 · NIP 6793124041 · REGON 363905719
VAT ID: PL6793124041
Email: support@agilecashflow.com